Hoka one one outlet9/8/2023 ![]() ![]() When the package arrived I knew it was not what I ordered because it was too small. ![]() So I waited to see if I would get what I ordered. Amanda from service said they could not refund me because my order was already shipped from the warehouse. After I paid $140 for which the receipt was for, I was charged with extra fees bringing my bill to $175 for foreign fees. They have the same website logo and advertisement as the official Hoka website. I bought 2 pairs of Hoka sandals from which I thought was a Hoka outlet store. Considering that the "Nigerian Prince" scam is still a profitable business worldwide after all these years (about $2B annually) and I actually know someone personally who fell for it, I don't feel too bad. The return address on the package reads: HGKJ, Shiyan Street, BAOAN district, shenzhen, 440300, 440000 518000 CHINA, Phone: 8613300008888, probably all bogus. I haven't opened it yet - going to make a video of the process for the credit card company so I can try and get my money back. The package is 1" x 6" x 8" and weighs a couple of ounces, feels like some scrap cloth material. I just received the package with my "order". I got an email from with correct description (Hoka One-One TorTech boots) and price ($75.39) thanking me for my order and telling me I would get a Tracking Number, which I did (LW760191981CN). The phone number later disappeared from the website. The latter website had a phone number: +43-7277-8378 in a small town in Austria near the Czech border. Let's work together to create a safe and trustworthy online environment. Please share this warning with others to protect them from similar experiences. Look for reputable sources and verify their authenticity to avoid falling victim to these fraudulent practices. Ensure that you are dealing with a genuine supplier or retailer authorized by the brand. It is essential to exercise caution and conduct thorough research before making any online payments. To my disappointment, instead of receiving the shoes I had ordered, I was sent a counterfeit pair of sunglasses directly from China. I ordered two pairs of shoes from the website HOKA-SYDNEY, paying a total of $165. Unfortunately, I fell victim to one of these scams myself. However, they are nothing more than scams aimed at deceiving unsuspecting customers. These websites falsely present themselves as legitimate sellers offering HOKA shoes at factory direct prices. Specifically, I would like to warn you about the websites // and //. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Attention all, I want to bring your immediate attention to a concerning issue regarding fraudulent websites claiming to be authorized representatives of HOKA, a popular running shoe brand. ![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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